Privacy Policy

Who we are

Clape AI ("we", "us") books seller appointments for real estate agents using Meta ads, and contacts the agents and homeowners who ask to hear from us. Questions about this policy go to support@clapeai.com or +1 331-319-0756.

What we collect

When you book a call or fill in one of our ad forms we collect what you enter: your name, email address, mobile phone number, company or brokerage, market and anything else you choose to tell us.

When you visit this site our host records standard request data (IP address, browser, referring page) for security and aggregate traffic counts. Advertising pixels record page views to measure our ads.

How we collect phone numbers

On this website, the only place where you can agree to receive text messages is the chat widget at the bottom right of every page on clapeai.com. You enter your name and mobile number there and tick a box agreeing to receive text messages from Clape AI. The box is not ticked for you, and it links to this policy and to our Terms of Service.

The booking calendar on our separate booking page (clapeai.com/book), which has no chat widget, asks for a phone number, but only so we can call you about your booking. We do not text numbers collected on the calendar unless you have also opted in to texts.

We may also ask for your permission to text you during a phone call with our team. We only send texts if you say yes, and we record the date and time of your consent in our CRM. The first text we send confirms your opt-in and explains how to reply STOP or HELP.

Text messages (SMS)

If you give us your mobile number and consent, Clape AI may send you text messages about your booked call (confirmations and reminders), replies to your enquiry, and information about our services. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You can opt out at any time by replying STOP to any message; we will send one final message confirming that you are unsubscribed. Reply HELP for help, or write to support@clapeai.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with the service providers that help us deliver the messages (for example our messaging platform), and only for that purpose.

What we use your information for

To hold the call you booked, to answer your questions, to send you a proposal if you ask for one, to deliver our service if you become a client, and to send the text messages and emails described above. We do not sell your personal information.

Who processes it

Scheduling, our CRM and text messaging run on GoHighLevel (LeadConnector). Email runs on our mail provider, the site is served by Vercel, and advertising pixels from Meta and Whop measure page views. Each of them processes the data on our behalf, only to deliver that service.

How long we keep it

Enquiry records are kept for two years from your last contact with us, then deleted. If you become a client, contract records are kept as long as our accounting obligations require. If you opt out of text messages, we keep your number on our do-not-text list so you are not contacted again.

Your rights

Write to support@clapeai.com and we will tell you what we hold about you, correct it or delete it. We answer within thirty days. You do not need a reason to ask.